FAQSoalan Lazim

You Ask,
We Answer
You Tanya,
Kami Jawab

Everything couples usually ask before booking. If your question is not here, message us and we will answer it properly.Semua yang couple biasa tanya sebelum tempah. Kalau soalan you tiada di sini, message kami dan kami jawab betul betul.

Ask Us AnythingTanya Apa Sahaja
How much does it cost?Berapa harga?

Wedding and event content starts from RM400, and Bride Assistant by Alya starts from RM249. Your exact price depends on how many hours your majlis needs and where it is. Send us your date, hours and venue, and we send your full quote within 12 hours.Content kahwin dan event bermula dari RM400, dan Bride Assistant oleh Alya bermula dari RM249. Harga tepat bergantung pada berapa jam majlis you dan lokasinya. Hantar tarikh, jam dan venue majlis you, dan kami hantar sebut harga penuh dalam 12 jam.

Do you cover events other than weddings?Boleh cover event selain kahwin?

Yes. Fitrah also films tunang, aqiqah, birthdays, graduations and small company events. Same packages and prices as weddings, from RM400 for 4 hours. Bride Assistant is for weddings only.Boleh. Fitrah juga rakam majlis tunang, aqiqah, hari jadi, konvo dan event syarikat yang kecil. Pakej dan harga sama macam kahwin, dari RM400 untuk 4 jam. Bride Assistant untuk majlis kahwin sahaja.

How do I lock my date?Macam mana nak kunci tarikh?

Your date is confirmed once your deposit is paid. A yes on WhatsApp does not hold it yet, so we can be fair to every couple asking for the same date. We tell you the exact amount with your quote.Tarikh you disahkan bila deposit dah dibayar. Jawapan ya di WhatsApp belum kunci tarikh, supaya adil untuk semua pasangan yang tanya tarikh sama. Kami bagitahu jumlah tepat bersama sebut harga you.

You film on a phone. Is the quality good?You rakam guna phone. Kualiti okay ke?

Yes. We film on iPhone 17 Pro Max, made for vertical videos you can post straight away, with Hollyland Lark M3 wireless mics so the akad and speeches sound clear. Watch our full Wedding Edits on the Portfolio page and see for yourself.Ya. Kami rakam guna iPhone 17 Pro Max, sesuai untuk video menegak yang terus boleh post, dengan mic wireless Hollyland Lark M3 supaya akad dan ucapan jelas. Tonton Wedding Edit penuh kami di page Portfolio dan nilai sendiri.

Do you travel to different states?Kami travel ke negeri lain?

Yes. Fitrah is based in Rawang and Alya in Puncak Alam, and we travel across Malaysia. Any travel fee is shown as its own line on your quote, so there are no surprises.Ya. Fitrah berpangkalan di Rawang dan Alya di Puncak Alam, dan kami bergerak ke seluruh Malaysia. Sebarang caj perjalanan ditunjuk sebagai baris berasingan dalam sebut harga, supaya tiada kejutan.

How many people will be assigned?Berapa orang akan ditugaskan?

One person per service. Fitrah handles content, Alya handles bride assistance. Book both and you have two people on your day.Seorang untuk setiap servis. Fitrah jaga content, Alya jaga bride assistant. Ambil dua dua dan you ada dua orang pada hari you.

Can I book both services together?Boleh ambil dua dua servis sekali?

Yes. Book both and you get SEHATI, from RM599: content by Fitrah and Bride Assistant by Alya, our partner. Two different people on your day, planned as one team, with one WhatsApp group and one date hold.Boleh. Ambil dua-dua dan you dapat SEHATI, dari RM599: content oleh Fitrah dan Bride Assistant oleh Alya, rakan kongsi kami. Dua orang berbeza pada hari you, dirancang sebagai satu pasukan, dengan satu group WhatsApp dan satu date hold.

Can I request a specific style for the content?Boleh minta style tertentu untuk content?

Yes. Send us the reels or accounts you like before the day and we match the tone. The editing style is yours to steer.Boleh. Hantar reels atau akaun yang you suka sebelum hari itu dan kami padankan tone-nya. Style edit ikut you.

When should I book?Bila patut tempah?

As early as you can. We take one wedding at a time, so weekends in peak season go first.Seawal mungkin. Kami ambil satu majlis pada satu masa, jadi hujung minggu musim puncak habis dulu.

What if my schedule changes?Macam mana kalau jadual saya berubah?

Tell us as soon as you know. You can move your date once, up to 60 days before your event, as long as the new date is open.Bagitahu kami seawal you tahu. You boleh tukar tarikh sekali, sehingga 60 hari sebelum majlis, asalkan tarikh baru masih kosong.

Will I receive all the raw files?Saya dapat semua fail raw?

Yes, every package includes 100 percent of the raw footage. It is never an add-on.Ya, setiap pakej termasuk 100 peratus raw footage. Ia bukan tambahan berbayar.

Do you offer custom packages?Ada pakej custom?

Yes. Akad only, sanding only, a second majlis on another day, or extra hours. Tell us your day and we build the quote around it.Ada. Akad sahaja, sanding sahaja, majlis kedua di hari lain, atau jam tambahan. Bagitahu hari you dan kami bina quotation ikut itu.

Still deciding? Read: WCC vs Videographer, what's the difference?Masih keliru? Baca: WCC vs Videographer, apa beza?

Question Not Answered?Soalan Tak Terjawab?

Send it to us on WhatsApp and we reply within 12 hours.Hantar di WhatsApp dan kami balas dalam 12 jam.

Ask On WhatsAppTanya Di WhatsApp